Returns & Exchange Policy
Returns & Exchange Policy
We offer a 24-hour exchange support window. We do not provide refunds. Exchange/replacement is accepted only for wrong product received or manufacturing defect, subject to verification.
24-Hour Request Window
No Refund Policy
Replacement for Wrong/Defective Only
What is eligible for exchange?
-
Wrong Item Received If you received a different product than what you ordered.
-
Manufacturing Defect / Damaged Product If the product has a genuine defect or arrived damaged (verified by our team).
Not eligible: Size issues, change of mind, preference change, color/fit expectations, minor thread/finishing variations, or wear/used/wash items.
Important: Return/exchange request must be raised within 24 hours of delivery. Requests after 24 hours may not be accepted.
Exchange / Replacement Process
1
Raise request within 24 hours
Contact our support within 24 hours of delivery with your Order ID and issue details.
2
Share verification proof
Please share clear photos/video showing: product, defect/wrong item, packaging label, and unboxing (if available).
3
Quality check by our team
Our team will verify the case. If approved, we will confirm replacement availability and next steps.
4
Pickup / Return shipping instructions
We will guide you on pickup or return shipping based on your location and serviceability. Do not send anything without confirmation.
5
Product must be unused & packed
Item must be unused/unwashed with original tags, packaging, and accessories intact. Missing items may lead to rejection.
6
Replacement dispatch
Once the returned item is received (or pickup confirmed), the replacement will be dispatched as per availability.
Quick Summary
- Request Window Within 24 hours
- Refund Not available
- Replacement Wrong/Defective only
- Verification Mandatory
When requests may be rejected
- Request raised after 24 hours of delivery.
- Item is used, washed, altered, or damaged due to customer handling.
- Missing tags, packaging, freebies, or accessories.
- Minor finishing differences that do not qualify as manufacturing defect.
- Size/fit or change-of-mind cases.