Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Find quick answers about shipping, delivery timelines, cancellations, and our exchange-only policy. If you still need help, contact our support with your Order ID.
Shipping & Delivery
Do you offer free shipping in India?
Yes, we offer free shipping across India on all orders.
What is the delivery time in India?
Standard delivery takes 5–7 business days. It may vary slightly depending on your location and courier network.
Do you ship outside India?
Yes, international shipping is available. Shipping fees are calculated based on the destination and order weight.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS or Email.
Returns & Exchange
Do you accept returns?
We do not offer refunds. We only offer replacement/exchange for wrong or defective products.
When is replacement accepted?
Replacement is accepted ONLY if you receive a wrong item or a product with a genuine manufacturing defect, and the request is raised within 24 hours of delivery.
Can I exchange for size/fit issues?
No. Size issues, change of mind, color expectations, or minor thread variations do not qualify for exchange.
Order Cancellations
Can I cancel my order?
You can cancel your order ONLY before it is dispatched. Once shipped, cancellations are not permitted.
How do I request cancellation or change address?
Contact our support team on WhatsApp immediately with your Order ID before the order is dispatched.