Frequently Asked Questions (FAQs)
Find quick answers about shipping, delivery timelines, cancellations, and our exchange-only policy. If you still need help, contact our support with your Order ID.
Free Shipping in India
Delivery 5–7 Days
No Refunds
Replacement Only
Help Center
Shipping Delivery & Tracking
Do you offer free shipping in India?
Yes. We offer free shipping across India on all orders.
What is the delivery time in India?
Delivery within India usually takes 5–7 business days after dispatch.
Timelines may vary slightly for remote locations or during peak sale periods.
Do you ship outside India?
Yes. We offer international shipping. International orders are paid and charges depend on the destination and order weight.
How can I track my order?
Once your order is shipped, tracking details are shared via SMS/email (if available).
If you need help, contact support with your Order ID.
Returns Exchange & Replacement
Do you accept returns?
We support replacement/exchange requests within 24 hours only in specific cases.
We do not offer refunds.
When is replacement accepted?
Replacement is accepted only for:
(1) Wrong product received or (2) Manufacturing defect/damaged product (subject to verification).
Is there a refund option?
No. We follow a No Refund policy. Approved cases are eligible for replacement only.
What proof is required for replacement?
Please share clear photos/video showing the product issue and packaging label.
Unboxing video (if available) helps quicker approval.
Can I exchange for size/fit issues?
No. Size exchanges are not supported. Please check the size chart carefully before ordering.
Cancellation Order Changes
Can I cancel my order?
Cancellation is possible only before dispatch. Once the order is shipped, it cannot be cancelled.
How do I request cancellation?
Contact support immediately with your Order ID. If the order is still unshipped, we’ll confirm cancellation.
Can I change address/phone number?
If your order is not dispatched, we may be able to update details. Contact support as soon as possible.
For faster help, please keep your Order ID ready and share screenshots/photos if needed.
Quick Summary
India Shipping
Free
India Delivery
5–7 business days
International
Paid shipping
Return Policy
No refund
Replacement
Wrong/Defective only
Request Window
Within 24 hours
Cancellation
Before dispatch
Policies
Reminder: Replacement requests must be raised within 24 hours of delivery and are accepted only for
wrong product or manufacturing defect (after verification).