Returns & Exchange Policy

We offer a 24-hour exchange support window. We do not provide refunds. Exchange/replacement is accepted only for wrong product received or manufacturing defect, subject to verification.

24-Hour Request Window No Refund Policy Replacement for Wrong/Defective Only

What is eligible for exchange?

✓

Wrong Item Received
If you received a different product than what you ordered.
✓

Manufacturing Defect / Damaged Product
If the product has a genuine defect or arrived damaged (verified by our team).

Not eligible: Size issues, change of mind, preference change, color/fit expectations, minor thread/finishing variations, or wear/used/wash items.

Important: Return/exchange request must be raised within 24 hours of delivery. Requests after 24 hours may not be accepted.

Do you provide refunds?

No. We currently do not provide refunds. Approved cases are eligible only for replacement/exchange as per policy.

Can I exchange if size doesn't fit?

No. Size exchanges are not supported. Please refer to the size chart before ordering. If you need help choosing size, contact support before purchase.

Quick Summary

Request Window Within 24 hours

Refund Not available

Replacement Wrong/Defective only

Verification Mandatory

Start a Request

Keep Ready Unboxing photos/video

Required Order ID

Contact Support Continue Shopping

Exchange / Replacement Process (Step-by-step)

1

Raise request within 24 hours
Contact our support within 24 hours of delivery with your Order ID and issue details.
2

Share verification proof
Please share clear photos/video showing: product, defect/wrong item, packaging label, and unboxing (if available).
3

Quality check by our team
Our team will verify the case. If approved, we will confirm replacement availability and next steps.
4

Pickup / Return shipping instructions
We will guide you on pickup or return shipping based on your location and serviceability. Do not send anything without confirmation.
5

Product must be unused & packed
Item must be unused/unwashed with original tags, packaging, and accessories intact. Missing items may lead to rejection.
6

Replacement dispatch
Once the returned item is received (or pickup confirmed), the replacement will be dispatched as per availability.

Tip: Many brands with strict exchange-only policies require unboxing video/photos for smooth approval. Keeping quick proof helps resolve cases faster.